EXOSPHERE / EXPERIENCE

Engineering that understands
the operation.

Our engineering team brings a background in healthcare IT, enterprise networks, unified communications, and technical team leadership to complex infrastructure projects.

Network engineeringContact center architectureCloud & datacenterTechnical leadershipCloudflare SME

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SELECTED CAREER PROJECTS

Work with real
operational stakes.

These examples reflect engineering experience across enterprise and healthcare IT environments, including contact center migrations, infrastructure modernization, and collaborative delivery.

01 / GENESYS CLOUD MIGRATION

500+ call flows migrated to Genesys Cloud.

Migrated 500+ contact center call flows to Genesys Cloud, applying engineering experience in enterprise contact center modernization to cloud-based customer experience platforms.

Genesys Cloud · Contact center migration · Call flows

02 / CONTACT CENTER MODERNIZATION

500+ call flows. One coordinated migration.

Migrated 500+ call flows from Siemens OSCC to Cisco PCCE and UCCX, consolidating contact centers into a system-wide solution and enabling CRM and enterprise system integrations.

Call-flow discovery · IVR migration · Platform consolidation

03 / CLINICAL WORKFLOW INTEGRATION

Connect the call to the patient workflow.

Enabled Epic Call Hub and CRM integration with Cisco PCCE through SpinSci. The résumé reports an average reduction of 12 seconds per inbound call, together with click-to-dial from Epic.

Epic · SpinSci CTI · Cisco PCCE

04 / BRANCH NETWORK MODERNIZATION

SD-WAN across 380 remote sites.

Used Cisco Meraki SD-WAN to transition remote sites from traditional point-to-point data circuits to internet connectivity, increasing available bandwidth and reducing circuit costs.

Cisco Meraki · WAN migration · Branch connectivity

05 / ENTERPRISE VOICE

A stronger foundation for cloud telephony.

Led PRI-to-SIP transitions and worked with carriers on routing, number porting, and redundancy. Supported more than 60 SIP circuits and developed voice QoS and remote-site survivability requirements.

SIP · BGP · QoS · Carrier coordination

06 / DATACENTER & CLOUD

Resilience across infrastructure layers.

Designed Cisco UCS and VMware production and disaster recovery infrastructure spanning more than 52 ESXi hosts, supporting over 400 servers and 30 appliances. Additional work included Azure multi-region SQL and F5 designs, Traffic Manager, and colocation migration.

VMware vSphere · Cisco UCS · Microsoft Azure · F5

07 / OPERATIONS & INSIGHT

Give teams a clearer operational view.

Created enterprise-wide Tableau call center dashboards and reporting standards, built SQL-backed integrations, and used ThousandEyes to investigate endpoint and network experience. Led operational support for more than 1,400 agents and 7,000 knowledge workers across over 60 locations.

Tableau · SQL · ThousandEyes · Technical leadership

TECHNOLOGY & DELIVERY

Depth across the stack.

Requirements gathering, solution design, implementation, troubleshooting, and knowledge transfer connect every discipline.

Cloudflare subject matter expertise: Magic Transit for network-layer DDoS protection and BGP integration; Cloudflare WAF for web application and API protection; Cloudflare One for Zero Trust access and secure connectivity; AI Gateway for AI request observability, caching, rate limiting, and fallback.
Networks & security: Cisco IOS, IOS-XE and NX-OS; Nexus switching; BGP and OSPF; Meraki SD-WAN; Cisco ISE, ASA and Firepower; Palo Alto; Zscaler; F5; wireless and voice QoS.
Voice & customer experience: Genesys Cloud migration; Cisco PCCE, UCCE, UCCX, CUCM, CVP, CUIC and Expressway; SIP, H.323 and MGCP; callback applications; Twilio; Webex Contact Center; Calabrio and Verint.
Cloud & infrastructure: Microsoft Azure networking, application hosting and multi-region designs; VMware vSphere and ESXi; Cisco UCS; disaster recovery; colocation connectivity and storage infrastructure.
Integrations & operations: Epic CTI and CRM integration; REST APIs; SQL and Tableau; SolarWinds, Wireshark and ThousandEyes; project coordination, documentation, vendor management and team development.

FROM PLANNING TO HANDOVER

Bring the technical details.
We’ll connect them to the goal.

Discuss a contact center migration, network redesign, cloud initiative, or infrastructure issue with our engineering team.

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Engineering that understandsthe operation.

Work with realoperational stakes.